How Can We Help?
Owned and operated by Open Air Patio, our team is here to help with orders, product questions, and outdoor space planning.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. , excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If something does not work for your space, please refer to our Return Policy page for full details on how to start the process.
Can I exchange an item for a different size or style?
Exchanges are handled on a case-by-case basis. Contact us with your order number and the item you would like instead, and we will walk you through the available options.
How do I choose the right outdoor dining set for my patio?
Consider the dimensions of your patio, the number of seats you need, and the materials that suit your climate. Our team can help you narrow down the best fit based on your space and preferences.
What materials are used in your outdoor kitchens?
Our outdoor kitchens feature weather-resistant materials such as stainless steel, natural stone, and durable composite finishes. Each product listing includes detailed material and specification information.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Support
Expect a thoughtful reply within 24 hours on every inquiry you send our way.
Secure Shopping
Your personal and payment information is protected through industry-standard encryption at every step.
30-Day Returns
If a product is not the right fit for your space, our return policy has you covered.
Free Continental Shipping
Most orders ship free within the Continental U.S., with 1 to 3 business day handling times.
